Understanding Travelers’ Needs

Case study - How we help with staff engagement




A manufacturing firm wanted to better understand its travelers’ behavior and came to CWT Solutions Group for help. Their aim was to increase traveler satisfaction with the company’s program and processes, improve policy compliance and drive savings.


CWT Solutions Group conducted a deep analysis of the company’s travelers and their booking patterns. We focused most on their frequent travelers and travel arrangers to enable the best results with smallest changes. Through this we were able to identify a few key areas of noncompliance within those groups to target.


This work increased the client’s understanding of their travelers’ needs. With targeted communication and compliance efforts focused on areas which could make the biggest difference, they were able to address a savings opportunity of US$500K (1% of travel spend).

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