A company in the insurance industry, based in Munich, Germany, lacked expertise and resources in its travel management team to deliver an urgent implementation project.
The client needed to launch the online booking tool, Concur Travel, starting with Concur Expense. The implementation was complex, with a multi-agent set up across multiple countries, as well as a tight timeframe for delivery.
To achieve this goal, the company recognised there was a gap in the expertise required to carry out specific and technical tasks. Not only did it see a knowledge gap, the organization also calculated that it did not have the resources on-hand for the implementation to occur in a timely manner.
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